These Terms & Conditions govern your access to and use of the Mood Merch website and any purchases made through it. By using this website or placing an order, you agree to these Terms & Conditions.
1. Supplier Information
This website is operated by Mood Merch, an online store based in South Africa. South African e-commerce law requires online suppliers to make key supplier, pricing, payment, delivery, refund, returns, and privacy information available to consumers on the website.
Mood Merch
Email: info@moodmerch.co.za
Phone: 070 581 4879
Online store only — no public collection
2. Online Store and Product Information
Mood Merch offers apparel, accessories, and merchandise, including collection-based products such as T-shirts, hoodies, mugs, tumblers, and similar items. We aim to display product descriptions, pricing, colours, and images as accurately as possible, but slight variations may occur depending on screens, lighting, printing processes, and production runs.
3. Orders
All orders are subject to acceptance and availability. Adding an item to cart or completing checkout does not automatically mean the order is accepted. We reserve the right to refuse or cancel orders where:
- stock is unavailable,
- there is a pricing or description error,
- payment cannot be processed,
- fraud or misuse is suspected, or
- we are otherwise legally entitled to do so.
If we cannot fulfil an order due to unavailability, the customer will be notified and refunded where required by law.
4. Pricing and Payment
All prices are displayed in South African Rand (ZAR) unless otherwise stated.
Payment is made by card or any other payment methods made available at checkout. We reserve the right to change prices at any time before an order is placed. Obvious pricing errors may be corrected, and affected orders may be cancelled before fulfilment.
5. Delivery
We currently aim to deliver orders within 5 to 7 working days using Courier Guy, PUDO, or similar delivery partners. Delivery timeframes are estimates and may vary depending on location and circumstances outside our reasonable control.
6. Returns, Refunds, and Exchanges
Returns, exchanges, and refunds are governed by our Shipping & Returns Policy, which forms part of these Terms & Conditions.
Where applicable, consumers may also have statutory rights under South African law, including a 6-month implied warranty of quality for defective goods under the Consumer Protection Act.
7. Cooling-Off and Electronic Transactions
Where Chapter 7 of the Electronic Communications and Transactions Act applies, consumers may have a statutory cooling-off right in certain electronic transactions. That right is subject to exclusions, including goods made to the consumer’s specifications or clearly personalised goods. If Mood Merch fails to provide the information required by section 43 of the Act, the consumer may have an additional right to cancel in accordance with the Act.
8. Customer Responsibilities
You agree that:
- the information you provide is accurate and complete,
- you are authorised to use the payment method selected,
- you will not misuse the website, and
- you will not attempt to interfere with the website’s security or functionality.
9. Intellectual Property
All content on this website, including branding, text, artwork, graphics, product names, collection concepts, images, and designs, belongs to Mood Merch or is used with permission, unless stated otherwise. You may not copy, reproduce, distribute, modify, or exploit any content without prior written permission.
10. Privacy
Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
11. Website Availability and Errors
We do not guarantee uninterrupted or error-free website operation. We may suspend, withdraw, or change any part of the website at any time where reasonably necessary.
12. Limitation of Liability
Nothing in these Terms excludes or limits any rights that cannot lawfully be excluded under applicable South African law. Subject to that, Mood Merch will not be liable for indirect or consequential loss arising from the use of the website or any products purchased, except where caused by our unlawful conduct or where liability cannot be excluded by law.
13. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa, and any disputes will be handled subject to applicable South African law and the rights of consumers under that law.
14. Contact
If you have any questions about these Terms & Conditions, contact:
Mood Merch
Email: info@moodmerch.co.za
Phone: 070 581 4879