How This Privacy Policy Works
This Privacy Policy explains how Mood Merch collects, uses, stores, and protects your personal information when you use our website and online store.
Mood Merch respects your privacy and is committed to protecting your personal information in accordance with applicable South African law, including the Protection of Personal Information Act, 2013 (“POPIA”). POPIA sets the minimum conditions for the lawful processing of personal information, and private bodies are generally expected to register their Information Officers with the Information Regulator.
1. Who We Are
Mood Merch is an online merchandise and apparel store.
Mood Merch
Email: info@moodmerch.co.za
Phone: 070 581 4879
Online store only — no public collection
2. What Personal Information We Collect
We may collect and process the following personal information:
- your name and surname,
- email address,
- phone number,
- billing and delivery address,
- order details and purchase history,
- payment-related information necessary to process transactions,
- communications you send to us,
- information you submit through contact forms, newsletter forms, or account registration,
- technical data such as your IP address, browser type, and device data collected through cookies or analytics tools.
3. How We Collect Information
We collect information:
- when you place an order,
- when you contact us,
- when you subscribe to marketing or newsletters,
- when you create an account,
- when you browse our website,
- through cookies, analytics tools, and similar technologies.
4. Why We Process Your Information
We use your information to:
- process and deliver your orders,
- communicate with you about orders, returns, and customer support,
- process payments securely,
- improve our website, products, and customer experience,
- detect fraud or misuse,
- comply with legal and tax obligations,
- send marketing communications where you have opted in or where otherwise permitted by law.
5. Payment Security
We do not store full card details on our own servers unless clearly stated. Payments are processed through secure third-party payment processors made available at checkout. South African e-commerce law requires suppliers to use payment systems that are sufficiently secure with reference to accepted technological standards, and suppliers may be liable for damage caused by a failure to do so.
6. Marketing Communications
If you subscribe to our email updates, we may send you information about new drops, collections, offers, and brand news. You can unsubscribe at any time.
7. Sharing of Information
We may share your information only where reasonably necessary with:
- payment processors,
- courier and logistics providers,
- website hosting, email, and technology service providers,
- professional advisers where necessary,
- regulators, law enforcement, or courts where required by law.
We do not sell your personal information to third parties.
8. Cookies and Analytics
Our website may use cookies and similar technologies to:
- remember your preferences,
- improve website performance,
- understand site traffic and usage,
- support shopping cart and checkout functionality,
- provide marketing insights.
You can usually control cookies through your browser settings, although disabling some cookies may affect website functionality.
9. Retention of Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including for order fulfilment, customer support, record-keeping, legal compliance, and dispute resolution.
10. Your Rights
Subject to POPIA and other applicable laws, you may have the right to:
- request access to your personal information,
- request correction of inaccurate or incomplete information,
- object to certain forms of processing,
- request deletion where lawful and appropriate,
- withdraw consent where processing is based on consent,
- lodge a complaint with the Information Regulator.
11. Information Officer
Mood Merch handles POPIA-related requests through its Information Officer or authorised representative. Any request relating to your personal information, access to records, correction, deletion, or objection to processing may be sent to info@moodmerch.co.za. Private bodies are generally expected to register their Information Officers with the Information Regulator.
12. Third-Party Links
Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices of those third parties.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised effective date.
14. Contact Us
If you have questions about this Privacy Policy or your personal information, contact:
Mood Merch
Email: info@moodmerch.co.za
Phone: 070 581 4879